Returns

[anonymous]

Just how 'no quibble' is not quibble returns.

I'm an old wahm with enough experience to know this line but when they fight me hard i still wonder whether I'm doing the right thing.

I accept pretty much any old tat back. really unsellable stuff as it's normally not worth the fight.

But this one is incredibly tatty and has spots of chocolate on it. it looks like chocolate and it smells like chocolate.

She's really not taking this well. She returned it for an exchange. i've refused saying that it's unsellable and it's covered in chocolate.

she's saying it's not been anywhere near foodstuffs and was opened in 'her study' and put straight back in the packaging. she's saying that my manufacturer did it. the staining is very noticeable and she didn't complain about this, she simply returned it for an exchange.

there's no way the factory did it. they're simply not allowed to eat anywhere near the lines plus we don't open them before they go out.

her parting shot was to tell me my products are mediocre at best and better ones could be found far cheaper on the high street.

my suggested thing to do is to take photos of the problem areas for us as i think this one might rumble on and then return her product to her.

what do you reckon she will do next and what would you do differently to what I've done?

thank you - anon for very obvious reasons!

[moomum]

how much was the item worth? it might just be easier to write it off as a bad customer, if they are petty they could bad press you and it might not be worth it

[partybabe]

I would suggest that as she insists it is the manufacturer that you will have to refer it back to them for investigation and she will have to wait until the process is complete. Take pictures and keep copies of all correspondence.

[kangalou]

what a pain, I don't understand people who like to make trouble like this.

Hope you sort it out.

[Slug]

Tricky - depending on cost it might be better to write it and her off as a bad experience to avoid a fuss. But on principle I'd be tempted to stand my ground.
Depends how much it's worth I suppose and your gut feeling on how much trouble she could cause.
Gail

[Seren]

:kisshands:

not sure what to say, I took back a top only later to find it had deoderant staines on it and when the custmoer returned it she said horrible things, I was really sorry I had missed it as I don't make huge profit.

I think you should get tough............... let this one go but tighten your returns policy up