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Easties
10-04-2007, 11:07 AM
http://pics.ebaystatic.com/aw/pics/s.gifhttp://pics.ebaystatic.com/aw/pics/s.gifis this another fake email (dont worry no links lol) i have already changed my password after the other day its come from ukrswebhelp @ebay.com http://pics.ebaystatic.com/aw/pics/s.gif



Dear chabar1981,

It appears that your eBay password has become known to a third party.

It is possible that an unauthorised third party found out your password using a "spoof" email. These are fraudulent emails made to appear as if they were sent by eBay. Spoof emails attempt to collect your password or other personal information, usually by asking you to click on a link in the email and sign into a spoof website.

To protect the security of your eBay account, we have reset your eBay password and Secret Question (password hint question). As a result, you won't be able to sign into your eBay account with your current password. Please follow the instructions in this email to restore access to your eBay account securely.

Here's what you should do now:

1) Choose a new eBay password
2) Change your Secret Question
3) Update your information in Turbo Lister
4) Protect against spoof emails

We recommend that you print out this email as a reference in case you have further questions.

1) Choose a new eBay password

We have changed your eBay password and Secret Question to something random. Here's how to choose a new password:

1. Go to the eBay homepage and click on "My eBay".
2. Click on "Forgot your password?" on the sign-in page.
3. Answer two of the questions from your contact information (such as your postcode and Date of Birth) as we have changed your Secret Question.
4. Check your email for the "Forgotten Password" email.
5. Copy the link in this email into the address bar of a new browser window. Do not click on the link.
6. Enter and confirm your new password.

Tips for secure passwords:

Choose a completely new password, preferably a random combination of letters and numbers. This password should be different to all of your other online passwords.

Never give your password to anyone else. eBay will not ask you for your password or credit card details in any communication.

If you used your old eBay password for other services such as PayPal or online banking, you should choose a new password for those accounts as well.

2) Change your Secret Question

Please change your Secret Question and check that your eBay registration information is correct. Once you have created a new eBay password, you can update both your Secret Question and your registration information in My eBay, under "Personal Information".

3) Update your information in Turbo Lister

If you use Turbo Lister for selling on eBay, it is important that the information in Turbo Lister - including your eBay password - is the same as in My eBay.

Here's how to update your details in Turbo Lister:

1. Click on "Tools" in the Turbo Lister menu bar, then on "Options".
2. Make the necessary changes in "My Data".

4) Protect against spoof

Never sign into eBay via a link in an email. The safest way to access your eBay account is to type "www.ebay.co.uk" into the address bar of your internet browser and then click "Sign in" or "My eBay".

Always check your My eBay. Most emails from eBay or sent via the eBay system will be available in My Messages. If you are in doubt about an email you receive, forward it to us at



We encourage you to visit our Safety Centre for more tips on protecting against spoof and buying and selling safely on eBay. To get there, click on the "Safety Centre" link at the bottom of the eBay homepage.

Thank you for your patience and cooperation in this matter. Please do not hesitate to contact us if you have further queries or require assistance.


Regards,

eBay Trust & Safety


and then i got this one but i pay my fees by direct debit


Dear chabar1981,
Please don't forget to pay your eBay fees. The balance of GBP6.22 on your eBay seller account is due soon. Fees are charged for eBay listings and services.
Please pay your eBay fees as soon as possible so that you can continue to use eBay as normal. You can pay via PayPal, credit card or cheque.
Here's how to check your account status and make a payment:
1. Go to the eBay.co.uk homepage.
2. Click on the "My eBay" link at the top of the page. You may be asked to sign in.
3. Click on "Seller Account" on your My eBay page. This is located on the left-hand side, under the heading "My Account".
4. Follow the prompts on this page to review your Account Status, and select a method to pay your eBay fees.
Tip for the future:
The fastest and easiest way to pay your eBay fees is to pay them automatically from your PayPal account, bank account or credit card each month. Please follow the instructions above to select an automatic payment method.
For more information on paying your eBay fees, please copy the following link into a new browser window:



If you have already paid your eBay fees, please disregard this message. If you have any queries or require assistance, you can contact us from any eBay Help page.
Thank you for your cooperation.

Regards,
eBay



this dosnt say a weird adress it says its from ebay itms

sparklekitty
10-04-2007, 11:10 AM
I had a fake email once and reported it to ebay, i was told that if it is a genuine ebay email, it will also appear in your inbox on my ebay.

Easties
10-04-2007, 11:13 AM
see the last time i got that fake email i got it in my in box on ebay as well
i have just tried to log in and its saying invalid password when i know for a fact that the password is right

sparklekitty
10-04-2007, 11:20 AM
see the last time i got that fake email i got it in my in box on ebay as well
i have just tried to log in and its saying invalid password when i know for a fact that the password is right

How strange. Id deffo ask ebay then, always best to check.

As for the password i have no idea, could you change it again?

Easties
10-04-2007, 11:23 AM
How strange. Id deffo ask ebay then, always best to check.

As for the password i have no idea, could you change it again?i cant change it as they want the original password
when i go to log in it says your sign in information is not valid please try again
im to scared to click on anything lol

sparklekitty
10-04-2007, 11:25 AM
i cant change it as they want the original password
when i go to log in it says your sign in information is not valid please try again
im to scared to click on anything lol

:question: Is there a forgotten password thing you could click? I havnet used ebay for ages!

Easties
10-04-2007, 11:29 AM
Oh my god its saying im entering the wrong security answers when i know i havent !!!!!

sparklekitty
10-04-2007, 11:32 AM
Oh my god its saying im entering the wrong security answers when i know i havent !!!!!

OMG! id definately try and contact ebay, that dsent right at all.

storm35
10-04-2007, 11:37 AM
Sounds like it is all wrong, can you get in touch with ebay?

Easties
10-04-2007, 11:39 AM
on the live chat thing now

Easties
10-04-2007, 12:09 PM
Right all sorted it was genuine but they said it was good to check as there are so many spoofs going round

they had reset my passwords ect as someone had gotten hold of my details
but its all sorted now :clapping:

sparklekitty
10-04-2007, 01:25 PM
So glad it is sorted now EEA

x

Emsickle
10-04-2007, 04:08 PM
Glad its all sorted, but OMG someone got hold of your details! But then good on them for resetting it all realising that it wasn't you (if that makes sense)