%$£&*!!!!

[MerrilyMe]

I am SO SO SO SO sick of being treated like an irrelevant small business by some companies!!!!!!

I placed an order with a craft kit company at the toy fair; i had a long chat with the rep, who was very nice and who assured me that placing their small first order was fine and that thry'd get images straight out to me so i could sell their products. i didn't do an account at the time, but she gave me the forms and i paid up front with my card.

They didn't have any qualms about taking my £250.

After a week, i called and requested the images. No promblem they said.,

3 days later i call again. No problem, they said.

Today i call and i'm told that actually i won't be sent them because i paid cash, not on account and that the only way i'll be sent images to use is if i send in my account paperwork and place a further £300 order - "and of course that is quite a lot for a 'small business' " she sneered.

Well no, actually, it isn't. Not if you routinely spend £6000 a month on stockbills :angry-smi123 She did have the grace to falter slightly at that point, but she held her ground.

Just how significantly successful do you have to be before you get treated like a human being by snooty sodding wholesale companies???????

[stormfairy]

Thats pretty sucky

Do you have the option to get similar items from another supplier? Cos I'd be tempted to phone back and tell them if you don't get the images, then you will be taking your repeat purchasing of x amount to another wholesaler

[Ruthierhyme]

Ermm I'd actually ring around & find out who is 'slightly above her !

Anychance you can speak to the original rep ?

[littlesheep]

grrrrrr how are you supposed to sell the products to make a repeat order if they won't let you have the images in the first place

[maggiescandles]

Id phone and ask to speak with her manager etc

Your probrably not the first person she has made feel like this so they will be loosing money and youll be doing them a favour, you never know you might get something free to :)

[Chutney]

I agree with maggiescandles. I hate rude, 'up their own bum' people! I would ring specifically to complain. And make sure you outline how big your company is.
GOOD LUCK!
X

[chris]

Regardless of what their 'policy' is, the rep (who was representing and speaking on behalf of the company) assured you that your order was fine and it would include images.
Therefore, they need to honour what was verbally agreed and send the images.
Some companies are so annoying as they have no professionalism about them or understand what customer service really means.
Stand your ground!

[MerrilyMe]

A bit of "right, i'd like to speak to your boss please" and surprise surprise, the images arrived safely today, plus a very apologetic rep phonecall.

Mind you, they aren't very good images and i think i'll end up re-doing them anyway at some point.

Did really wind me up though; it's a range i like, but i might look elsewhere now.

[Sarah]

That's terrible! I'm glad you stood your ground hun.

[Catkin]

Well done on standing up for yourself hun

x x x