Debate : WAH Feedback

[Daffs]

I enthusiastically support the WAH community. You know I do. I like to post and say thanks and all about what good service and products I have received. It's great.

However, should we be allowed to name and shame if a service really sucks and it is from one of our WAH members?

"Feedback"

[whirl]

like any other company I would approach them first and see what their response was, if they had none or didnt reslove things then go ahead!

[Girlzmum]

I think Jazz is right - see if they're willing to resolve the problem and if not then go for it.

[Sarah]

I agree with tuggle - I think it should be done privately, we can all have unhappy customers occasionally. I'd be gutted if someone complained about me publicly without contacting me first. Unless there were several complaints about the same seller and admin were involved, then people probably need to know.

[Chell]

Is that not what the iTrader feedback is for?

[Ravenfire]

I think you should be able to yes, thats the whole point of the iTrader system. I agree try and resolve it first but if you are unable to do that then rate it appropriately.

[Ravenfire]

Is that not what the iTrader feedback is for?

:exactly:

[Sarah]

I think you should be able to yes, thats the whole point of the iTrader system. I agree try and resolve it first but if you are unable to do that then rate it appropriately.

:yes:

[Daffs]

What I am getting at is - do you intentionally do an itrader rating if you are NOT happy, no matter how supportive you THINK you should be?

Are WAH businesses to be treated as any other business, even though the owner might be a friend or active forum member? One might be worried of causing bad feeling with a negative rating.

Are you all missing my debate here?

[Ravenfire]

Yes I would intentionally do a negative itrader rating if I wasnt happy with the service - at the end of the day customer service should be a priority whether you are a business or WAH Business. TBH I think it would be rare it would get to that stage but Im sure it could happen!

[Daffs]

Would you prioritise letting bad service be known over a friendship?

[Sarah]

Would you prioritise letting bad service be known over a friendship?

Probably not if the person was a good friend. It depends which meant more to you - letting others know the service was crap - or the friendship. It also depends what effort was put in to correcting the mistake. It's more complicated than that though - did your friend cut corners or give bad service because it was you and she thought she could get away with it or was it a genuine mistake? If it's the former then she/he's probably not the friend you thought and so I'd be tempted to leave negative feedback on iTrader.

[smirnoff]

Alison,

All i can say is so far i have had nothing but good service from the wahm's here, noone has ever let me down, in fact i think that people have bent over backwards to fulfill some tricky orders.. i know that i once ordered something, but it wasnt in stock.. or a mistake had been made BUT they contactacted me first, and it turned out better in the end for me anyhow!!!

BUT what i will sya is that i am a difficult customer anyhow! If something isnt as i think it should be then I will complain. I will make a fuss, and tbh i think that when i enter into a sale its a contract and that is seperate from friendship. I think of it as a buisiness relationship, nothing to do with friendship so therefore it wouldnt bother me as much to complain.

I would leave a negative and i would complain IF the matter hadnt already been sorted with the person first. I would ALWAYS contact the seller first to arrange the issue to be sorted first..

Sorry, have waffled. hope it makes sense!! LOL

[BabyBanana]

Would you prioritise letting bad service be known over a friendship?

I see it that if there is a friendship in the first place then you should be able to approach the person privately and resolve the issue.

IF said "friend" still didn't sort it and gave you bad customer service so much so you thought you had to complain, then are they really a true friend?

ps i was wondering what the itrader thing was! lol"Doh"